question [reframe] validate
How might we... [reframe] our projects' pivotal design opportunities?
Let's connect the dots of innovation: question the problem, [reframe] the opportunities, validate a preferred solution. Very much a work-in-progress, I'm sharing my contribution to the conversation about our design process.
There are many, many design process models, framework and approaches... What are the essential steps common to all? How beneficial would it be to develop a simple but not simplistic design mindset? For a cultural shift more easily adopted...
To design is to join empathy, inspiration and creativity
-
Head
Sense-making and fostering better understanding through critical thinking about "the way that it works".
-
Hand
Hands-on to make all the service interactions tangible.
-
Heart
Present, test and gain feedback from users. Create short feedback loops to adapt to the ever-changing needs of the users.
Curious about designing for curiosity in UX?
Through a Child’s Eyes: Imagination, Curiosity, and Wonder about Life...
Designing for Curiosity: Using a 5-dimensional Curiosity Matrix to better understand user motivations and behaviours.
Read more. (also read Curiosity in UX.)