question [reframe] validate

How might we... [reframe] our projects' pivotal design opportunities?

Let's connect the dots of innovation: question the problem, [reframe] the opportunities, validate a preferred solution. Very much a work-in-progress, I'm sharing my contribution to the conversation about our design process.
There are many, many design process models, framework and approaches... What are the essential steps common to all? How beneficial would it be to develop a simple but not simplistic design mindset? For a cultural shift more easily adopted...

To design is to join creativity, inspiration and empathy

think
Sense-making and fostering better understanding through critical thinking about "the way that it works".
make
Hands on to make tangible all the service interactions.
share
Present, test and gain feedback from users. Create short feedback loops to adapt to the ever-changing needs of the users.

Curious about designing for curiosity in UX?

Through a Child’s Eyes: Imagination, Curiosity, and Wonder about Life... Designing for Curiosity: Using a 5-dimensional Curiosity Matrix to better understand user motivations and behaviors. Read more... (similar to curiosity in UX.)
Creative workshops Learn how to craft design solutions for private & public sector services. with Gaetan Cotton Expanding from a first career in journalism and photography, Gaetan has spent the past two decades helping organisations build bridges between users and digital technology. He currently is a Senior Service Designer for the Institute for Apprenticeships and Technical Education. Previously he’s worked in the travel and publishing industries, in startups and consulting agencies for local and national government departments.
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